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We’re hiring a skilled and highly organized Studio Operations General Manager to oversee daily functions and team leadership at a sophisticated creative studio in Brooklyn. This role is ideal for someone who thrives in elevated, design-forward settings and understands the nuances of supporting both high-profile clientele and a talented creative staff.
About the Role
As the Studio Operations General Manager, you'll be the driving force behind smooth, consistent daily operations. You’ll lead front-of-house teams, ensure a top-tier client experience, manage scheduling and logistics, and maintain alignment with the studio’s high standards. The role also involves close collaboration with executive leadership to support the studio’s artistic and operational goals.
Key Responsibilities
- Supervise and guide the front-of-house team across two locations
- Oversee daily workflows including client appointments, artist support, supply coordination, and cleanliness
- Resolve complex customer service issues with professionalism and discretion
- Maintain consistent communication with leadership around staffing, scheduling, and system improvements
- Ensure high operational standards through SOP enforcement and tech/tool optimization
- Support team development through hiring, onboarding, scheduling, and performance feedback
What We’re Looking For
- 3–7 years of management experience in upscale environments such as boutique hospitality, premium retail, or luxury wellness spaces
- Strong background in client service, team leadership, and daily operations
- Experience working alongside creative professionals is a plus
- Detail-oriented and self-directed, with strong follow-through
- Ability to manage shifting priorities with grace and clarity
- High emotional intelligence and a proactive, communicative approach
You’ll Succeed Here If You…
- Balance professionalism with warmth, offering exceptional service without stiffness
- Are confident holding a team accountable while keeping morale high
- Take ownership of outcomes and don’t shy away from problem-solving
- Align naturally with a design-driven, excellence-focused brand
At Goodwin Recruiting, we are committed to our core values and providing world class customer service. We are committed to helping our clients navigate and comply with the complex and ever-changing labor laws as well as help ensure that in every hiring decision, internally and with our client partners, that all viable candidates are considered, and the most qualified candidate is offered the role. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.
JOB ID: 158569
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Steven Fusaro