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Are you an experienced hospitality professional who takes pride in creating exceptional guest experiences through outstanding cleanliness, organization, and operational excellence? We are seeking a motivated, hands-on Director of Housekeeping to lead our Housekeeping and Laundry departments at an upscale, boutique hotel. This is an exciting opportunity for a proven housekeeping leader who knows how to build strong teams, establish accountability, control labor costs, and maintain the highest standards of cleanliness and presentation. The ideal candidate is an organized, detail-oriented leader who leads by example, develops employees, and takes ownership of departmental performance.
Upscale Boutique Hotel Director of Housekeeping Benefits
- Competitive compensation based on experience and qualifications.
- Comprehensive benefits package, including health insurance, life insurance, and supplemental insurance options.
- Paid time off, 401(k) retirement plan with company match, and tuition reimbursement opportunities.
- Complimentary employee meals while on duty.
- Exclusive hotel discounts and travel benefits at participating properties.
- Opportunities for professional development, career advancement, and continued growth within the hospitality industry.
Upscale Boutique Hotel Director of Housekeeping Requirements
- Minimum of 3–5 years of progressive housekeeping leadership experience within a hotel environment, preferably in an upscale, luxury, boutique, or full-service property.
- Previous experience managing both Housekeeping and Laundry operations, including supervising department managers, supervisors, room attendants, housepersons, and laundry personnel.
- Demonstrated success managing departmental labor budgets, payroll, productivity standards, inventory, linen controls, and operating expenses.
- Strong knowledge of guest room cleanliness standards, inspection procedures, housekeeping systems, hotel operations, and quality assurance programs.
- Excellent leadership, communication, organizational, problem-solving, and employee development skills, with the ability to motivate teams and hold employees accountable.
- High school diploma or equivalent required; a degree in Hospitality Management, Hotel Administration, or a related field is preferred. Must be able to work a flexible schedule, including weekends and holidays, based on hotel occupancy and business demands.
Upscale Boutique Hotel Director of Housekeeping Duties/Responsibilities
- Direct and oversee all daily operations of the Housekeeping and Laundry departments, ensuring guest rooms, public areas, meeting spaces, and back-of-house areas consistently meet elevated cleanliness, presentation, and quality standards.
- Recruit, hire, train, schedule, coach, and develop housekeeping and laundry personnel while establishing clear performance expectations, strong supervisory accountability, and a positive team culture.
- Conduct regular and detailed inspections of guest rooms, public spaces, laundry facilities, and storage areas. Implement consistent quality assurance procedures, follow up on deficiencies, and ensure corrective actions are completed promptly.
- Develop and manage departmental labor budgets, staffing schedules, productivity standards, and operating expenses while aligning staffing levels with occupancy forecasts, arrivals, departures, and operational demands.
- Oversee linen and supply inventories, purchasing, equipment maintenance, laundry productivity, and cost-control initiatives to minimize waste, prevent shortages, and maximize departmental efficiency.
- Partner closely with Front Office, Engineering, and hotel leadership to ensure timely room readiness, effective communication, prompt resolution of maintenance issues, exceptional guest satisfaction, and consistent execution of hotel operating standards.
JOB ID: 183713
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Matthew Forgione