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Restaurant Service Manager
Join a respected New York City restaurant known for exceptional food, a welcoming atmosphere, and genuine hospitality. This is an excellent opportunity for a hands-on Restaurant Service Manager who enjoys connecting with guests and leading a collaborative service team. You will play a key role in delivering memorable guest experiences while contributing to a supportive and team-oriented culture.
Restaurant Service Manager Benefits & Compensation
- Competitive base salary of $65,000–$85,000 depending on experience
- Medical, dental, and vision insurance
- Generous paid time off
- Company-sponsored 401(k) retirement plan
- Pre-tax commuter benefits
- Employee dining program
- Collaborative, team-oriented work environment
Restaurant Service Manager Requirements & Qualifications
- Minimum 2 years of restaurant management or supervisory experience, preferably in full-service, high-volume dining
- Strong knowledge of food, wine, beverage service, and hospitality standards
- Wine certification or formal beverage education is a plus
- Proven ability to lead, motivate, and develop front-of-house teams
- Hands-on leadership style with a passion for creating memorable guest experiences
- Excellent communication, organizational, and conflict-resolution skills
- Experience with restaurant POS systems, scheduling software, and delivery platforms
- Proficiency with Google Workspace or similar business applications
- NYC Food Protection Certificate preferred
- Fluent English communication skills; Spanish proficiency is a plus
- Flexible availability including evenings, weekends, and holidays
- Ability to stand and walk for extended periods and occasionally lift up to 50 pounds
Restaurant Service Manager Preferred Background & Skills
- Wine certification or formal beverage education
- Spanish language skills
Restaurant Service Manager Day-to-Day Responsibilities
- Partner with leadership to oversee daily front-of-house operations, including dine-in, takeout, and delivery service
- Lead by example on the dining floor, ensuring consistent, exceptional hospitality and guest satisfaction
- Train, coach, and develop service staff while fostering a positive and accountable team culture
- Manage opening and closing procedures, cash handling, and financial reporting
- Monitor labor efficiency, scheduling, and operational standards compliance
- Address guest concerns promptly with thoughtful service recovery
- Maintain strong knowledge of menu items and beverages to support staff education and suggestive selling
- Coordinate menu updates across printed materials, online platforms, and POS
- Manage daily restaurant technology including POS, scheduling, timekeeping, and delivery platforms
- Assist with beverage and smallwares inventory, ordering, and cost controls
- Ensure compliance with health regulations, sanitation standards, and workplace safety
- Communicate maintenance and facility needs as required
- Collaborate with management to improve service standards and overall restaurant performance
This role offers the chance to contribute meaningfully to an established restaurant’s success while growing your leadership skills in a supportive hospitality-focused environment. If you are a passionate leader who values genuine service and team mentorship, this opportunity is for you.
JOB ID: 183672
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Emily Lauro