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Restaurant General Manager – High-Volume, Upscale
Baltimore, MD | $130,000–$150,000 Base Salary + Quarterly Bonus Potential
An established hospitality group is seeking an accomplished General Manager to lead a large-capacity, upscale dining operation in Baltimore, MD.
This is an opportunity for a proven hospitality executive who thrives in complex, high-volume environments and understands how to balance exceptional guest experiences with strong financial and operational performance.
The operation includes multiple dining and service areas, outdoor dining, and significant private event capabilities. The General Manager will lead a team of 150+ employees and oversee an operation with 400+ seats and substantial annual revenue. Relocation assistance is available for the right candidate.
Key Responsibilities
- Provide hands-on leadership and establish the hospitality standards, service culture, and operating discipline that define the guest experience.
- Oversee all front-of-house operations across lunch, dinner, brunch, outdoor dining, and private events.
- Recruit, hire, train, schedule, develop, and retain managers and employees.
- Establish and maintain elevated guest service standards while ensuring consistent execution across all shifts.
- Maintain a visible leadership presence on the floor, engage with guests, and resolve service concerns effectively.
- Develop and manage the annual operating budget, including sales, labor, cost of goods, controllable expenses, and operating income.
- Maintain accountability for financial performance, forecasting, labor management, and cost controls.
- Conduct performance reviews, establish developmental goals, and build a strong management team.
- Partner closely with the Executive Chef on menu execution, cost management, and seamless front- and back-of-house operations.
- Lead menu education, ensuring employees are knowledgeable about food, ingredients, and beverages.
- Oversee inventory management in partnership with culinary leadership.
- Ensure compliance with health, safety, and sanitation standards.
- Lead regular management and departmental meetings, establishing clear objectives and accountability.
Qualifications
- 5+ years of experience as a Restaurant General Manager.
- Demonstrated success leading a large, high-volume, upscale restaurant operation.
- Experience managing operations with 400+ seats, 120+ employees, and annual sales of $9M or more strongly preferred.
- Experience overseeing private dining, large-scale events, banquets, or multiple service venues is highly desirable.
- Proven financial acumen, including full P&L ownership, budgeting, forecasting, labor management, and cost controls.
- A track record of delivering consistently elevated guest experiences while maintaining strong operating standards.
- Demonstrated ability to recruit, develop, and lead large, multi-layered management and hourly teams.
- Excellent communication, organizational, and interpersonal skills.
- A hands-on, accountable leadership style that combines high expectations with fairness and approachability.
Compensation & Benefits
- Base salary of $130,000–$150,000, depending on experience + quarterly performance bonuses.
- 401(k) participation.
- Comprehensive medical, dental, vision, life, and disability coverage.
- Generous paid time off, sick leave, and family/medical leave.
- Five-day workweek.
- Complimentary and discount dining perks.
- Employee assistance and wellness programs.
JOB ID: 183159
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Aimee Krisfalusi