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Head of Store Operations – New York City
This is an exciting leadership opportunity with a respected hospitality group overseeing five bakery and café locations across New York City. The role offers a chance to combine strategic oversight with hands-on involvement in high-volume café environments, focusing on operational excellence, team development, and delivering exceptional guest experiences.
Head of Store Operations Benefits & Compensation
- Base salary of $115,000–$125,000 plus a performance-based bonus
- Leadership role with direct influence on operational strategy and business performance
- Opportunity for professional growth within an established hospitality brand
- Collaborative and quality-driven work environment
Head of Store Operations Requirements & Qualifications
- Minimum of 5 years in progressive hospitality or retail foodservice operations, including multi-unit leadership
- Strong background in specialty coffee operations within premium café or high-volume coffee concepts
- Proven experience managing multiple café, bakery, or fast-casual locations
- Expertise in financial management including P&L oversight, budgeting, labor optimization, and cost control
- Thorough knowledge of NYC hospitality operations, food safety, and compliance standards
- Excellent communication, organizational, analytical, and problem-solving skills
- Hands-on, visible leadership style with flexibility to travel between locations and work occasional weekends
Head of Store Operations Preferred Background & Skills
- Experience managing multi-unit specialty coffee shops or premium bakery cafés
- Demonstrated success in developing and coaching store managers and multi-location teams
- Ability to implement operational systems that improve efficiency and profitability
- Passion for fostering a positive, inclusive, and guest-focused culture
Head of Store Operations Day-to-Day Responsibilities
- Oversee daily operations and performance of five NYC bakery and café locations, ensuring consistency in quality and service
- Lead and mentor Store Managers, holding them accountable for operational and financial results
- Conduct regular store visits to provide hands-on leadership and identify improvement opportunities
- Manage store-level financials including sales, labor, inventory, and expense control
- Support training programs that enhance barista skills, beverage quality, and hospitality standards
- Ensure compliance with health regulations, food safety, labor laws, and operational policies
- Collaborate with senior leadership to execute strategies that drive guest satisfaction, sales growth, and team engagement
This role is ideal for a results-driven hospitality leader passionate about coffee operations and developing high-performing teams to create consistent, exceptional experiences across multiple locations.
JOB ID: 182797
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Emily Lauro