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Customer Transition Project Manager
This is a time bound, on-the-ground execution role supporting transition from its existing Internationally billed export model to a fully US-based subsidiary billing structure. As the Project Manager – Customer Transition, you will work out of the Indianapolis warehouse and will drive the customer workstream through this transition — ensuring old and new inventory remain cleanly separated, and that each customer’s account-specific changes (new supplier/PO codes, EDI reconfiguration, billing terms) are executed without disruption to service.
This is a Contract role 6–9-month ($65 to $75 per hour) engagement but could lead to a permanent position.
Customer Transition Project Manager Responsibilities:
• Own the on-ground execution of the customer-by-customer transition plan from International Co to the USA billing.
• Coordinate directly with each customer account team to manage account-specific changes — including new supplier/vendor codes, updated PO structures, and EDI reconfiguration.
• Track and manage cutover timing for each customer, ensuring no disruption to order fulfilment during the transition window.
• Coordinate end-to-end trial runs with customers to validate order processing, invoicing, and delivery workflows ahead of go-live.
• Serve as primary on-ground point of contact for customer queries related to the transition.
• Work with the Technology and Finance workstreams to ensure PO code changes and EDI updates are correctly mapped and tested for each customer.
• Support the running of parallel supplier codes per customer during the transition period, coordinating between WMS and SAP.
• Act as the day-to-day, on-ground liaison with Warehouse Associates on inventory segregation, WMS instance set-up, and process changes.
• Support training & alignment of warehouse teams on new SOPs.
• Escalate warehouse bottlenecks to the Business Head & relevant workstream owners.
• Provide regular status updates to the MD and CEO – Americas and relevant workstream owners across Customer & SCM, Finance, and Technology.
• Support the two-track inventory model — existing stock billed directly to customers vs. new stock billed to USA Co — in coordination with the warehouse management system (WMS).
• Track inventory obsolescence risk on old stock and flag issues before they carry into the new entity’s books.
• Support regular reconciliation between WMS and SAP for inventory volumes and values.
Customer Transition Project Manager Qualifications and Benefits:
• Hourly rate of $65 to $75 per hour. 40 hours per week – project to last 6-9 months.
• Could lead into a permanent position.
• Large International, stable company / strong leadership.
• Flexible schedule. Hybrid / 3-4 days per week- remote / Some travel. Expenses paid for.
• Comfortable operating in a fast-moving, ambiguous, early-stage environment with evolving processes.
• High attention to detail, particularly around inventory and billing data accuracy.
• Strong stakeholder management — able to coordinate across warehouse teams, finance, technology, and customer stakeholders in the US and India.
• Working knowledge of inventory management and WMS systems.
• Familiarity with EDI, PO management, and order-to-cash processes.
• Exposure to ERP systems (SAP preferred) and a basic understanding of finance/billing reconciliation.
• Strong Excel skills for tracking and reporting.
• Excellent communicator, comfortable working directly with customers and warehouse operations staff.
• 5–10 years of experience in project management, supply chain, or operations roles, ideally including inventory management or customer-facing operations.
• Prior experience with ERP/WMS transitions, entity transitions, or M&A integration-style operational work strongly preferred.
• Experience in automotive, industrial, or distribution/warehouse environments preferred.
• Bachelor’s degree in supply chain management, operations, business, or a related field.
JOB ID: 182343
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Larry Chesner