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Store Supervisor – San Francisco, CA
Join an innovative entertainment group bringing memorable guest experiences to the heart of San Francisco. This hands-on leadership role is perfect for someone who thrives in energetic, customer-facing environments and is eager to develop their career in a company that values team spirit, fun, and growth.
Store Supervisor Benefits & Compensation
- Competitive base pay
- Comprehensive medical, dental, and vision insurance
- 401(k)
- Paid time off
- Ongoing training, development, and clear paths for career advancement
- Employee discounts and complimentary game play
- Access to an employee assistance program
- Dynamic, supportive, and inclusive workplace culture
Store Supervisor Requirements & Qualifications
- 1–2+ years of experience in retail, hospitality, entertainment, or similar guest-focused environments
- Previous supervisory or team leadership experience strongly preferred
- Experience supporting or overseeing 10+ employees is a plus
- Strong communication, customer service, and conflict-resolution abilities
- Problem-solving mindset and hands-on approach
- Comfortable with basic maintenance and use of hand/power tools
- Willingness to work a flexible schedule, including weekends, evenings, and holidays
- Ability to stand for extended periods and lift up to 50 lbs
- Comfortable in high-energy settings with lights, music, and special effects
Store Supervisor Preferred Background & Skills
- Working knowledge of Microsoft Office or similar business tools
- Experience in fast-paced attractions, fitness centers, or entertainment venues
Store Supervisor Day-to-Day Responsibilities
- Oversee daily shift operations, delegating tasks and supporting team members for smooth experiences
- Train and coach staff, reinforcing service and operational standards
- Deliver positive, engaging customer service from check-in through guest departure
- Manage check-ins, bookings, payments, and front-of-house transactions
- Address customer questions, concerns, and escalate when needed
- Troubleshoot and resolve basic technical and maintenance issues to ensure uninterrupted attractions
- Maintain inventory systems and communicate supplies or maintenance needs to leadership
- Contribute to a clean, safe, and organized environment at all times
- Lead by example, promoting a positive, solutions-oriented workplace
If you’re ready to lead a team where energy, teamwork, and exceptional guest experiences are at the heart of each day, this could be your next great role.
JOB ID: 180189
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Emily Lauro