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Multi-Site General Manager – Rochester, NY Area
A respected family entertainment group is seeking a General Manager to lead and elevate the performance of multiple sites in the Rochester area. This is a hands-on opportunity for a versatile leader who enjoys driving growth, building teams, and making a direct impact across multiple customer-focused businesses.
Multi-Site General Manager Benefits & Compensation
- $80,000 – $90,000 base salary per year plus bonus
- Full-time, salaried position with flexible scheduling
- Work across multiple established local facilities
- Opportunity to influence company growth, profitability, and team development
Multi-Site General Manager Requirements & Qualifications
- At least 5 years of multi-unit (or high-volume) leadership experience in hospitality, entertainment, recreation, retail, or a similar environment
- Proven accountability for revenue growth, budgeting, labor management, and operational profit
- Demonstrated success developing and managing supervisors or leaders across multiple locations
- Strong analytical skills to interpret sales, financial, booking, and guest satisfaction data
- Effective written and verbal communication with comfort reporting to ownership
- Proficiency in spreadsheets, payroll/scheduling systems, POS, booking platforms, and business communication tools
- Must be available for a flexible schedule, including evenings, weekends, and holidays as needed
Multi-Site General Manager Preferred Background & Skills
- Experience specifically in family entertainment centers, indoor attractions, or party/event businesses
- Bilingual skills are a plus
Multi-Site General Manager Day-to-Day Responsibilities
- Serve as the General Manager for multiple locations, accountable for growth, profitability, and guest experience
- Translate ownership goals into detailed action plans and ensure execution through supervisors
- Drive each facility’s revenue through increased attendance, event bookings, and effective promotions
- Oversee budgets, control labor and purchasing costs, and recommend improvements to pricing and offerings
- Lead and develop direct reports, building a culture of accountability, performance, and guest focus
- Maintain on-site presence across all facilities, ensuring brand standards and operational excellence
- Manage safety, compliance, facilities maintenance, and vendor relationships
- Prepare and present regular performance reporting to ownership, escalating issues with recommended solutions
This is a high-impact leadership role for an operations-focused leader, eager to drive positive change, hands-on process improvement, and build strong local teams. If you thrive in a dynamic, multi-site environment and want to make your mark on a growing family entertainment group, apply today.
JOB ID: 179446
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Justin Petrovic