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IT Help Desk Support
Join an established organization dedicated to providing exceptional IT solutions and support. This is a great opportunity to further your IT career while making a meaningful impact in a collaborative, and supportive team environment.
IT Help Desk Support Benefits & Compensation
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with up to 5% company match.
- Life insurance and accidental death & dismemberment coverage.
- Company-provided lunch.
- Paid time off (PTO) and paid holidays.
- Flexible Spending Account (FSA) and Dependent Care FSA.
- Health Savings Account (HSA).
- Employee Assistance Program (EAP).
IT Help Desk Support Requirements & Qualifications
- Bilingual in Korean and English.
- Proven experience as an IT Help Desk Support or similar technical support role.
- Knowledge of computer hardware, software, and troubleshooting.
- Strong communication and customer service skills.
- Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician are a plus.
- A degree in Computer Science, Information Technology, or a related field is preferred.
IT Help Desk Support Preferred Background & Skills
- Bilingual fluency in Korean and English.
IT Help Desk Support Day-to-Day Responsibilities
- Respond to and resolve user support requests via phone, email, or remote desktop tools.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear, effective technical assistance to end-users.
- Document support requests and solutions in the help desk system.
- Install, configure, and maintain computer equipment and software.
- Collaborate with other IT team members to enhance user support and system reliability.
JOB ID: 172602
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Malia Cappuccio