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Installation Manager / Service Manager
Long Island, NY
Full-Time | Start Date: July 15 – August 1
$90,000 – $110,000
About Our Client
Our client is a well-established, family-owned and operated HVAC and home heating company with nearly five decades of history serving residential and commercial customers across Long Island. Known for 24-hour emergency service and a deep commitment to customer care, the company is entering an exciting growth phase and is looking for an experienced HVAC leader to help guide installation and service operations forward.
Position Overview
Candidates from either an Installation Manager or Service Manager background are encouraged to apply — what matters most is HVAC expertise and proven leadership, not the specific title held previously. This role oversees scheduling, labor, materials, and quality control for residential and commercial installation projects, while also supporting service department operations including dispatch, repairs, and technician coordination. The right candidate ensures jobs are completed on time, within budget, and up to code — while serving as a key point of contact for clients throughout.
Key Responsibilities
Project & Operations Management
Build and manage installation and/or service schedules, prioritize tasks, and track milestones to ensure timely, high-quality completion
Coordinate labor, materials, and logistics across multiple active jobs simultaneously
Assist with parts ordering and work with the sales team on profitability analysis
Manage inventory levels and equipment availability to avoid project delays
Monitor job costing and budgets to keep projects on target financially
Team Leadership
Supervise and schedule installers, technicians, and/or subcontractors — team size will depend on department assigned
Lead and develop field crews, providing coaching and technical guidance rather than just task direction
Handle scheduling conflicts, callouts, and day-to-day team management
Support hiring and onboarding of new field staff as the team grows
Quality & Technical Oversight
Conduct job site visits as needed to verify installation/service quality and code compliance
Troubleshoot technical issues in the field and provide real-time solutions for crews
Ensure all work meets manufacturer specifications and local/state code requirements
Review completed jobs for quality control before final client sign-off
Customer Service
Act as a primary point of contact for clients during installations or service escalations
Resolve client concerns quickly and professionally to protect long-term customer relationships
Communicate proactively with clients on timelines, delays, or scope changes
Department Performance
Track KPIs relevant to the department (completion times, callback rates, technician productivity)
Identify process improvements to increase efficiency and reduce costs
Report regularly to ownership on department performance and any operational roadblocks
Required Skills & Qualifications
Experience: 5+ years of HVAC experience, including oil, natural gas, and air conditioning systems (mini-splits and central air)
Technical Knowledge: Strong understanding of installation and/or service procedures, relevant codes, and materials
EPA Licensing: Beneficial but not required
Communication: Excellent verbal and written skills for managing teams and client relationships
Organization: Ability to manage multiple projects, budgets, and schedules simultaneously
Leadership: Proven ability to manage and develop field teams, not just oversee tasks
Tools: Proficiency in Microsoft Office
Location: Must reside on Long Island or be able to reasonably commute (45 minutes or less)
Compensation & Incentives
Base Salary: $90,000 – $110,000, commensurate with experience
Performance Bonus: Bonus structure tied to departmental profitability (final structure to be discussed during interview process)
Comprehensive benefits package
What Makes This Opportunity Stand Out
Join a stable, multi-generational family business in an active growth phase
Real opportunity for operational impact and input on department processes
Performance-based earning potential on top of base salary
Work for an organization with a strong reputation and loyal, long-tenured customer base
JOB ID: 177841
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Chance Prescott