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Spa General Manager
Join a nationally recognized spa brand with a thriving local location! We are seeking a dynamic, sales and service-driven Spa General Manager to lead our team, deliver exceptional guest experiences, and drive membership, retail, and overall spa revenue growth. This is an exciting opportunity to shape the success of our location while working with a supportive, growth-minded team.
Key Qualifications
- 2–3 years management experience in spa, salon, fitness, retail, or hospitality
- Proven success in sales management, including membership, retail, and gift card sales
- Strong leadership skills: coaching, accountability, and team development
- Excellent communication and interpersonal skills
- Calm under pressure with strong organization and multitasking abilities
- Ability to work full-time including weekends
- Passion for massage, skincare, and wellness services
- Tech-savvy; experience with spa or retail booking systems a plus
Core Responsibilities
- Lead, coach, and develop the front desk, sales, and service teams
- Deliver exceptional guest experiences and resolve client concerns
- Oversee spa operations, scheduling, inventory, and supply management
- Drive membership conversion, retention, and retail/gift card sales
- Recruit, hire, onboard, and train team members; conduct performance reviews
- Optimize appointment books for maximum revenue and productivity
- Ensure spa cleanliness, organization, and brand-standard compliance
- Build community awareness through local engagement and outreach
- Conduct weekly, monthly, and quarterly team and performance meetings
- Maintain accurate employee documentation and administrative reporting
Performance Metrics
- Spa Growth – Membership and retention results
- Revenue – Sales of services, retail, and gift cards
- Team Development – Training, coaching, and internal growth
- Operational Excellence – Guest satisfaction, efficiency, and standards compliance
- Community Awareness – Local involvement and recognition
What We Offer
- Competitive salary: $55,000–$60,000
- Performance-based bonuses
- Medical, dental, and vision insurance
- Paid time off (PTO) and flexible schedule
- Employee discounts on services and retail
- Supportive culture
Ready to Lead a High-Performing Spa?
If you are a motivated, growth-oriented leader who thrives on team development and delivering unforgettable guest experiences, we want to hear from you. Apply today and help this location become one of the top-performing spas in the region!
JOB ID: 172557
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Aimee Krisfalusi