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Role Overview
We are looking for a detail-oriented and proactive Warehouse & Logistics Operations Associate in Dover, Delaware. Your main responsibilities will include managing daily warehouse tasks, shipping paperwork, and customer service activities.
You will act as a key link between suppliers, logistics providers, clients, and our sales team, ensuring smooth warehouse operations, accurate documentation, and excellent customer service during shipping and fulfillment.
Responsibilities
Communicate proactively with clients, carriers, and internal teams about shipment status and resolve issues
Support sales with logistics before and after sales
Handle daily warehouse tasks: receiving, inspecting, picking, packing, labeling, and preparing shipments
Keep inventory accurate with cycle counts and system updates (WMS)
Schedule shipments, pickups, and deliveries; track shipments
Prepare and review shipping documents (B/L, SLI, CI, PL, etc.)
Ensure shipments are completed on time according to deadlines
Troubleshoot and resolve logistics, documentation, and inventory issues
Perform other logistics, customer service, or sales support tasks as needed
Requirements
2+ years experience in logistics, freight, supply chain, or warehouse operations
Good understanding of shipping, warehouse, and import/export processes
Hands-on experience with shipping documents
Familiarity with TMS, WMS, CRM, and ERP systems
Strong attention to detail and ability to handle multiple priorities
Excellent communication skills and customer-focused attitude
Ability to work independently in a fast-paced environment
Mandarin skills are a plus
Able to lift and move packages up to 50 lbs and perform warehouse duties
JOB ID: 172439
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Jennie Tay