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This prestigious global luxury hospitality network is seeking a Director of Member Services – LATAM to oversee member engagement, program implementation, and regional operations across Latin America. In this strategic, hands-on role, you'll help every member property maximize the benefits of their membership while aligning regional needs with global initiatives. We're looking for a relationship-focused leader who is highly organized and experienced in cross-functional collaboration, able to balance strategic oversight with operational execution across diverse cultural and business environments throughout LATAM.
Director of Member Services Benefits:
- Competitive base salary up to $100,000 DOE
- Health coverage (medical, dental, vision options)
- Paid time off, increases with tenure
- 401K with company match
- Employee discounts across member properties
- Travel opportunities and global networking
- Opportunity to represent a prestigious luxury hospitality brand and shape regional member experience
Director of Member Services Responsibilities:
- Serve as the primary liaison between members in the delegation and global headquarters, ensuring alignment of regional and global objectives.
- Ensure every member maximizes the value of their membership by promoting usage of all tools, services, and resources.
- Collect and communicate member feedback to HQ to optimize services and programs for regional relevance.
- Propose, coordinate, and implement an annual delegation action plan, managing the budget for initiatives in collaboration with the International Director of Member Services and the regional Delegate.
- Organize regional meetings, including Delegation Meetings, Chefs Meetings, and Steering Committee sessions.
- Support network development, including prospecting and onboarding of new members.
- Collaborate with HR to provide recruitment support and establish partnerships with top hospitality universities and schools.
- Work with Partnerships and Marketing teams to activate global relationships, identify new regional partners, and support promotional initiatives.
- Produce editorial content and collaborate with the Publications Department on print, digital, and photo library materials.
- Proofread regional-language communications and marketing materials.
- Organize showcases, brand events, and other promotional activities as required
- Prepare and distribute monthly delegation e-newsletters and provide bi-weekly updates to headquarters.
Director of Member Services Qualifications:
- Minimum 5+ years of experience in hospitality or tourism, preferably within luxury hospitality.
- Home-office-based remote position with significant travel up to 60% the first year
- Strong interpersonal, communication, and relationship-building skills with the ability to engage senior-level clients and stakeholders.
- Specific LATAM experience is a MUST!
- Leadership presence and excellent presentation skills.
- Highly organized with exceptional project management and time management abilities.
- Ability to multitask, work independently, and collaborate effectively with global teams.
- Proactive problem-solving aptitude and solution-oriented mindset.
- Fluency in Spanish and English (written and spoken) is strongly preferred
- Valid driving license required.
- Passport required for travel
JOB ID: 171814
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Matthew Forgione