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The HVAC Service Technician is responsible for independently diagnosing, repairing, and maintaining residential HVAC systems to ensure safe, efficient, and reliable operation. This role directly impacts customer satisfaction, callback ratios, and service ticket performance within a primarily residential service environment. The technician works within a 50-mile service radius and collaborates with dispatch and service leadership to deliver consistent, high-quality results.
HVAC Service Technician Benefits and Compensation:
- $30–$45 per hour based on experience
- Monthly performance incentives and SPIFF programs
- Overtime available, including double time on weekends and holidays
- IRA with company match
- 2 weeks PTO
- Paid training and continuing education
- Company vehicle, tablet, and uniforms provided
- Stable, year-round work environment
HVAC Service Technician Requirements & Qualifications:
- Minimum 5 years of residential HVAC field experience
- EPA Certification
- Strong diagnostic and troubleshooting skills on furnaces, air conditioners, and heat pumps
- Experience servicing high-efficiency HVAC systems
- Ability to work independently and manage a full service schedule
- Clean driving record
- Ability to work in attics and crawlspaces
Must haves:
- Diagnose and repair residential HVAC systems with minimal oversight
- Maintain strong productivity while keeping callback ratios low
- Accurately document service findings, repairs, and recommendations in service software
- Participate in rotating on-call schedule and respond to emergency service calls
- Maintain organized truck inventory and represent the company professionally
HVAC Service Technician Preferred Background & Skills:
- Experience within a residential service model focused on maintenance agreements
- Familiarity with dispatch or service management software
- Proven track record of maintaining strong average ticket performance
Behavioral Competencies:
- Clear, professional communication with homeowners
- Customer-first mindset
- Accountability and integrity
- Positive attitude and coachability
What Success Looks Like:
- Maintains strong average service ticket performance
- Keeps callback ratios low through accurate diagnostics
- Demonstrates high productivity and efficiency
- Builds repeat customer relationships through professionalism and quality workmanship
This is a long-term opportunity for an experienced HVAC technician who values craftsmanship, independence, and steady year-round work.
JOB ID: 171593
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Cassandra Williams