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Sales Support Manager– Somerset, NJ
A respected manufacturer of commercial food equipment is seeking an experienced Sales Support Manager to lead sales support and order-to-delivery processes for distributors, dealers, and key customer accounts. This is a hands-on leadership role, central to ensuring excellent customer experiences and smooth collaboration between sales, production, logistics, and service teams. This position offers the chance to make a measurable impact in a stable, growth-oriented company and work directly with senior leadership.
Benefits & Compensation
- Competitive compensation package
- Direct visibility to company leadership
- Stable, established manufacturing organization
- Broad exposure across sales, service, manufacturing, and logistics functions
- Opportunities to drive process improvement and customer satisfaction
Requirements & Qualifications
- Minimum 3+ years leading inside sales, customer support, order management, or sales support teams in a manufacturing, industrial, or technical product environment
- Strong understanding of order processing, customer service, and cross-functional coordination
- Experience working with distributors, dealer networks, and key accounts
- Hands-on experience with ERP or business systems
- Demonstrated leadership skills with the ability to coach and develop team members
- Excellent organizational, problem-solving, and communication abilities
Preferred Background & Skills
- Background in industrial manufacturing, capital equipment, food or packaging equipment, HVAC, machinery, or aftermarket parts/service organizations
- Experience supporting custom and complex orders with multiple stakeholders
- Comfort managing shifting priorities and navigating internal processes
- Project coordination or customer success experience in a manufacturing setting
Day-to-Day Responsibilities
- Serve as the primary contact for distributors, dealers, and key customer accounts, resolving inquiries and managing order status from quotation through shipment and invoicing
- Lead, coach, and support a small sales support team while overseeing daily workflow and productivity
- Coordinate closely with production, logistics, service, and planning teams to ensure timely and accurate order fulfillment
- Prepare quotations, proposals, and sales reporting; support outside sales reps and identify opportunities within existing accounts
- Utilize ERP systems for order management, process improvement, and generating reports; ensure accurate records and documentation
- Handle escalated customer issues and maintain strong, lasting customer relationships
If you bring operational discipline, a passion for customer experience, and proven team leadership in a manufacturing or technical product environment, this role offers a rewarding way to drive visible impact.
JOB ID: 176577
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Michael Lanzetta