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We are seeking a polished, hospitality-driven leader to help create an elevated showroom experience within a premium retail environment. This is an opportunity for someone from a luxury hospitality or high-end customer service background to transition into a growing organization that values personality, professionalism, and relationship-building over technical product expertise.
Luxury Customer Experience & Showroom Operations Specialist Benefits and Compensation:
- Competitive base salary plus performance-based incentives
- Career growth opportunities within a growing premium retail organization
- Employee discounts on premium consumer electronics and home entertainment products
- Professional, team-oriented, hospitality-focused work environment
Luxury Customer Experience & Showroom Operations Specialist Requirements & Qualifications
- 3–5+ years of leadership experience within luxury hospitality, hotel operations, concierge services, premium retail, or high-end customer-facing environments
- Strong communication, leadership, organizational, and relationship-building abilities
- Ability to confidently engage with affluent clientele while delivering a polished, luxury-level customer experience
- Proficiency with Microsoft Office, CRM systems, POS systems, or operational software platforms
Must Haves
- Create a hospitality-driven showroom experience where customers feel welcomed, valued, and excited throughout their visit
- Oversee showroom flow, front desk presentation, cleanliness, organization, and luxury-level operational standards
- Coordinate daily communication between showroom, warehouse, purchasing, installation, and leadership teams to ensure seamless execution
- Support onboarding, team accountability, and customer-service training with a strong emphasis on professionalism, composure, and teamwork
Luxury Customer Experience & Showroom Operations Specialist Preferred Background & Skills
- Background in luxury hotels, concierge operations, premium retail, or high-end client services
- Experience leading customer-facing teams in fast-paced environments with elevated service expectations
- Existing relationships within luxury service industries, interior design, contractor, or local business communities
- AV, electronics, home theater knowledge, or bilingual communication skills are considered a strong plus
JOB ID: 176471
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Anthony Leone