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Location: In‑Office
Job Type: Full‑Time
About Us
We are a fast‑growing Managed Service Provider (MSP) supporting small and mid‑sized
businesses with proactive, reliable IT solutions. Our services include managed IT support,
cloud migrations, network deployments, cybersecurity, backup & disaster recovery, and Co-
Managed IT Support.
We’re committed to building careers, not just filling roles. We promote from within — folks
who show drive, initiative, and consistently deliver will find opportunities to grow. Many in
our leadership started in technical roles and advanced through performance and growth.
Position Overview
As a Level 3 Systems Engineer, you will serve as a senior technical leader in our
organization. Your primary responsibilities are to provide escalation coverage for our level
1 & 2 engineers. You’ll also assist our professional services team with planning and
delivering infrastructure and security projects. If you thrive in an MSP environment, enjoy
client engagement, deep technical challenges, and want a clear growth path, this is a role for
you.
Key Responsibilities
• Act as escalation point for Level 1 and Level 2 technicians on complex or critical issues.
• Partner with the professional services team in scoping, planning, executing, and closing
technical projects.
• Design, implement, and support Microsoft Azure and Microsoft 365 solutions (Exchange
Online, SharePoint, Teams, Intune, Azure AD, Azure VMs).
• Manage and support Windows Server environments: AD, Group Policy, DNS, DHCP,
hybrid Azure AD.
• Configure and troubleshoot networking: LAN/WAN, VLANs, VPNs, firewall
administration (e.g. SonicWall, Fortinet, Ubiquiti), routing, and switching.
• Maintain and optimize virtualized environments (Hyper‑V, VMware ESXi, Azure Virtual
Desktop).
• Oversee backup & disaster recovery solutions.
• Lead cybersecurity initiatives: MFA, EDR/XDR, Conditional Access, Zero Trust
architecture, SIEM/MDR, vulnerability management.
• Develop and maintain automation scripts (PowerShell required; Python or other
scripting a plus).
• Create and maintain documentation and process standards (IT Glue or equivalent).• Participate in client meetings as technical subject matter, help scope solutions, explain
technical designs in business terms.
• Ensure best practices and compliance frameworks (NIST, HIPAA, CJIS) are considered
and applied where required.
Required Skills & Experience
• 8+ years in IT, with at least 5 years in an MSP environment.
• Track record of assisting in or leading cloud migrations, infrastructure projects, and
complex escalations.
• Deep expertise in Azure, Microsoft 365, Windows Server, Active Directory.
• Strong networking knowledge: VPNs, firewall configs, VLANs, routing, switching.
• Experience with virtualization platforms and desktop virtualization.
• Proven experience with backup & DR solutions.
• Strong scripting/automation skills (PowerShell essential; additional languages a plus).
• Outstanding communication and client management skills.
• Ability to translate technical designs into business value and contribute to vCIO
conversations.
Preferred Certifications
• CompTIA Security+ / Network+ or comparable
• Microsoft 365 Solutions Architect – Modern Work and/or Infrastructure (AZ-104, MD-
102, MS-700, etc.)
What We Offer
• Health, Dental, Vision coverage
• IRA with 3% company match
• Paid Time Off & Holidays
• Bonus pay, comp time, and cash incentives based on performance
• Certification & training reimbursement / incentive program
• A culture of growth, recognition, internal promotion, and investing in your career
JOB ID: 171505
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Tom Naylor