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Job Title: Landscape Account Manager
Position Overview
We are seeking a driven and relationship-focused Landscape Account Manager to oversee a diverse portfolio of commercial and HOA clients. In this role, you will ensure exceptional service delivery, strengthen long-term client partnerships, and help grow revenue through strategic upselling. If you thrive in a fast-paced environment and enjoy balancing client success with business growth, this opportunity offers both challenge and reward.
What You’ll Do
Client & Contract Management
- Manage a portfolio valued at $1.2M–$1.5M in cyclical landscape maintenance contracts.
- Maintain a 90% client retention rate through proactive communication and outstanding service.
- Oversee contracts, enhancements, and renewals using Aspire software.
- Conduct monthly site audits to ensure quality, identify opportunities, and address concerns before they escalate.
Sales & Revenue Growth
- Achieve 60% or more in upsell revenue relative to your existing book of business.
- Identify enhancement opportunities and present tailored proposals to commercial and HOA clients.
- Drive renewals for landscape maintenance and snow services.
Customer Service & Communication
- Act as the primary point of contact for assigned clients, building trust and long-term relationships.
- Deliver clear updates on project progress, proposals, and service expectations.
- Partner with the Commercial Maintenance Supervisor to ensure crews consistently meet client needs.
Snow & Ice Management
- Manage the snow portfolio for your clients, ensuring contracts are executed efficiently.
- Coordinate with operations teams to schedule and oversee snow and ice control services.
- Resolve client concerns while maintaining accurate billing and documentation in Aspire.
Reporting & Performance
- Monitor gross margins to support profitability goals.
- Track book-of-business performance, including renewals, retention, and upsell metrics.
- Maintain accurate records of client interactions, proposals, and agreements.
What You Bring
- Proven experience in commercial landscape account management.
- Strong sales and negotiation abilities with a history of successful upselling.
- Proficiency with Aspire software for contract management and proposals.
- Exceptional customer service and relationship-building skills.
- Financial acumen with the ability to analyze performance and adjust strategies.
- Snow and ice management experience is a plus.
Reporting Structure: Reports directly to the Branch Manager.
If you’re a proactive professional who enjoys cultivating client relationships, driving growth, and delivering high-quality service, we encourage you to apply and grow your career in a dynamic landscape management environment.
JOB ID: 171315
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Phil Fox