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Join an established, growth-oriented retail organization as an Ecommerce Operations Lead, where you’ll play a critical role in maintaining platform integrity, driving operational excellence, and supporting new digital initiatives. This role is ideal for a detail-oriented operator who enjoys cross-functional collaboration and ensuring a seamless end-to-end customer experience across ecommerce channels.
Compensation & Benefits
- Competitive base salary, commensurate with experience
- Full-time, exempt position with growth potential
- Comprehensive benefits package (medical, dental, vision)
- Paid time off and company holidays
- Collaborative, team-focused culture with supportive leadership
Requirements & Qualifications
- Bachelor’s degree in Business, Marketing, Retail Merchandising, or related field
- 3+ years of ecommerce operations, digital operations, or site operations experience (retail preferred)
- Hands-on experience with ecommerce platforms (e.g., Salesforce Commerce Cloud, Shopify, or similar)
- Working knowledge of data feeds, file formats, and integrations (XML a plus)
- Ability to work onsite in East Texas (relocation considered for the right candidate)
- Willingness to travel up to 10% as needed
- Strong analytical, organizational, and project management skills
- Proven ability to collaborate cross-functionally with technology, merchandising, marketing, and operations teams
- Clear communicator with strong problem-solving abilities and attention to detail
Preferred Background
- Experience supporting ecommerce operations within apparel, footwear, or specialty retail
- Comfortable handling sensitive or confidential information
- Self-starter who can work independently while thriving in a collaborative team environment
- Ability to communicate effectively with both technical and non-technical stakeholders
Key Responsibilities
- Oversee product data, pricing, and inventory workflows within ecommerce platforms
- Monitor site performance and coordinate issue resolution with internal tech teams and external vendors
- Partner with fulfillment and customer service teams to support a high-quality omnichannel experience
- Support initiatives such as ship-from-store, BOPIS, and other fulfillment programs
- Test and validate new site features, enhancements, and promotions prior to launch
- Manage product data feeds and ensure accurate, timely uploads and integrations
- Track and report on operational KPIs including fulfillment performance, site health, and delivery metrics
- Develop and maintain SOP documentation and contribute to continuous process improvement
- Serve as a key operational partner to ensure ecommerce readiness across departments
If you’re looking to step into a high-impact ecommerce operations role within a stable, growing retail organization, this is a strong opportunity to build visibility, ownership, and long-term career growth.
JOB ID: 171125
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Wendy Krepp