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Job Description:
The Patient Service Associate will work closely and effectively with a diverse population of patients and medical professionals. They will demonstrate exceptional customer service skills, professionalism in all interactions and have the ability to multi-task while serving as the first point of contact for patients. The Patient Service Associate will greet and schedule patients, answer and manage our busy phone system and consistently promote the agency’s commitment to excellence. They will consistently demonstrate proficient data entry skills, maintain confidentiality in all interactions and demonstrate efforts to maintain and improve job specific competencies. The Patient Service Associate will also perform other duties as assigned.
ROLE AND RESPONSIBILITIES
Patient experience:
- Provide exceptional customer service to all patients, visitors and callers
- Oversee the safe, efficient, and comfortable atmosphere of the reception area
- Greet patients and other visitors to the agency and assist them as appropriate
- Review schedules daily to ensure accuracy and fill appointment opportunities
- Schedule and reschedule appointments in accordance with CHC scheduling guidelines
- Collect, verify, update and document patient demographics, insurance information and forms
- Reconcile patient visits daily
Insurance:
- Verify active insurance coverage and status and update information as necessary
- Collect patient payments, balances and copays
- Assist patients with payment plans/sliding fee applications, and ensure applications are up-to-date
- Complete end of day reporting and ensure records balance
Phones:
- Answer, screen, and direct incoming telephone calls and document as needed in electronic health record (EHR) system, per CHC guidelines
- Ensure forms are completed and accurate, including assisting patients in completing forms, and scan into EHR per CHC Indexing protocols
HIPAA:
- Consistently ensure and maintain patient confidentiality
Other:
- Escalate concerns to site leads/Operations Manager and offer suggestions for improvement
- Support manager in monitoring inventory of supplies for the office
- Meet and exceed assigned individual and departmental goals
- Other duties and projects as assigned
QUALIFICATIONS
- Associates degree, medical office or medical assistant degree, or 2+ years of relevant experience in a patient services role
- Exceptional customer service skills
- Excellent Verbal and written communication skills
- Proven ability to multi task
- Problem Solving and critical thinking skills
- Excellent organizational skills
- Healthcare experience in Medical, Dental, or Behavioral Health preferred
- Experience with Microsoft Power Point, Excel, Word, preferred
- Bilingual skills, Spanish speaking, required
JOB ID: 176226
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Jeffrey Elwood