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The General Manager is responsible for the full lifecycle management of event operations and rental services, from client consultation through execution and post-event evaluation. This role ensures exceptional service delivery, operational excellence, financial performance, and team leadership while driving sustainable business growth.
Core Responsibilities
Salary Range- $140K-$150K plus bonus and benefits
Client & Event Execution
- Act as primary client liaison; understand event goals, budgets, and expectations
- Plan and execute events end-to-end, ensuring seamless delivery and high service standards
- Oversee logistics including venues, catering, décor, rentals, and audiovisual services
- Lead on-site execution, troubleshoot issues in real time, and ensure client satisfaction
Operations, Financial & Vendor Management
- Develop and manage event budgets; control labor and operating expenses
- Negotiate vendor contracts and manage service provider relationships
- Oversee inventory management for rentals, equipment, linens, and supplies
Team Leadership
- Recruit, train, schedule, and supervise event and operations staff
- Build a professional, service-driven culture focused on accountability and performance
- Ensure efficient staffing models and operational productivity
Sales Partnership & Business Growth
- Support sales initiatives by promoting event services and rental offerings
- Collaborate with Sales leadership to align operations with client needs and revenue goals
- Identify opportunities to enhance service offerings, profitability, and guest experience
Compliance & Quality Assurance
- Ensure compliance with insurance, safety, health, and regulatory requirements
- Conduct post-event reviews to assess performance and drive continuous improvement
- Maintain a safe, secure environment for staff and guests
Performance Expectations
- Achieve a minimum of 5% year-over-year departmental profit growth
- Maintain high client satisfaction scores and repeat business
- Demonstrate strong labor management and operational efficiency
General Manager Qualifications
- Bachelor’s degree in Business, Hospitality Management, or related field preferred
- Proven leadership experience in hospitality, events, or operations management
- Strong financial acumen, organizational skills, and customer-focused leadership style
JOB ID: 171058
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Simón de Swaan