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General Manager
We are seeking a General Manager to lead a high-volume, guest-facing entertainment venue and drive operational excellence, guest experience, safety, team development, and financial performance.
This is a hands-on leadership role for an experienced operator who can lead a customer-facing business, build a strong team, maintain a safety-first culture, and deliver results through people, process, and accountability.
General Manager Benefits and Compensation:
- Competitive salary
- Quarterly performance bonus opportunities
- Medical, dental, vision, and supplemental insurance plans
- Paid time off
- Parental leave
- Company holidays
- 401k retirement plan
- Employee Assistance Programs, including counseling, financial coaching, legal counseling, and mediation services
- Tuition reimbursement
- Referral bonus program
- Employee discounts
- Ongoing training and development programs
- Opportunity to grow with an innovative, multi-location organization
General Manager Requirements & Qualifications:
- 3 to 5 years of proven success as a General Manager in a customer-facing business
- Direct P&L ownership and experience driving EBITDA, profitability, labor, sales, and operational performance
- Strong ability to lead daily operations with an owner-operator mindset
- Proven success building, hiring, training, developing, and performance managing teams
- Experience leading hourly and salaried team members across operations, guest service, and facility execution
- Strong commitment to safety, compliance, operational standards, and guest experience
- Experience managing staffing levels, scheduling, payroll reporting, inventory, supplies, and daily operational reporting
- Ability to analyze KPIs, financial results, and P&L statements to identify gaps and improve performance
- Strong leadership communication skills with the ability to set clear expectations and hold teams accountable
- Experience resolving complex guest issues while balancing customer satisfaction, team impact, and financial results
- Ability to partner with senior leadership to execute business goals and continuous improvement initiatives
- Proven ability to maintain a clean, premium, well-run guest environment
General Manager Preferred Background & Skills:
- Bachelor’s degree preferred, or equivalent leadership experience in a customer-facing, operationally complex business
- Experience leading a high-volume entertainment, hospitality, recreation, fitness, attractions, retail, restaurant, or guest-facing venue
- Background growing group events, education programs, specialty revenue channels, or local market partnerships
- Experience improving customer satisfaction scores, referrals, employee retention, productivity, and safety audit results
- Strong local market awareness and ability to build community relationships
- Passion for developing people and creating an inclusive, high-accountability team culture
JOB ID: 175978
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Richard Van Oordt