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Sales and Customer Service Manager
Join an established manufacturing organization as a customer service manager in a key leadership role. This is an opportunity to shape the customer experience, drive growth, and collaborate across teams within a supportive, growth-oriented environment.
Sales Customer Service Manager Benefits & Compensation
- Competitive salary based on experience
- Health, dental, and vision coverage
- Opportunities for growth and professional development
- Inclusive team culture with a focus on continuous improvement
Sales and Customer Service Manager Requirements & Qualifications
- Strong experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Kronos timekeeping software, and ERP systems
- Deep knowledge of ISO 901-2105 standards and systems
- Working knowledge of federal, state, and local manufacturing regulations
- Experience with advanced product quality planning (APQP), PFMEA, lean manufacturing, and production operations such as 5S and Toyota production systems
- Familiarity with process mapping, production scheduling, invoicing, purchasing, quoting, and contract negotiations
- Proven ability to supervise, lead, and develop teams
- Strong organizational, communication, and negotiation skills
- Ability to analyze data, prepare reports, and present findings effectively
- Capacity to prioritize, multi-task, and meet deadlines in a dynamic manufacturing environment
- English language proficiency; Spanish language skills are a plus
- Willingness to travel between plants or to attend meetings and conferences as needed
Sales and Customer Service Manager Preferred Background & Skills
- Experience with cost accounting and departmental budgeting
- Prior exposure to the coatings industry is valued
- Bilingual (English/Spanish) communication skills
Sales and Customer Service Manager Day-to-Day Responsibilities
- Oversee all customer-related operations, ensuring high satisfaction through clear, timely communication and project management
- Supervise and develop customer service team members, including hiring, training, scheduling, and performance management
- Collect, analyze, and present customer data to support decision-making and continuous improvement initiatives
- Track KPIs daily; drive improvements in safety, on-time production, cost, and efficiency
- Foster ongoing collaboration with production, quality, purchasing, maintenance, and customer service teams
- Ensure department service levels increase in-house account revenues year-over-year
- Address and resolve customer issues, team concerns, and operational challenges
- Maintain comprehensive documentation and complete accurate daily and monthly reports
If you're ready to make an impact through service excellence and leadership, apply today to join a team dedicated to quality and innovation.
JOB ID: 175720
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Ben Irwin