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This is a high-visibility leadership role supporting complex equipment and automation solutions, serving as the central hub for post-sale service, customer communication, and dealer coordination. You will own service execution end to end while helping elevate the overall customer experience.
Service Manager – Benefits and Compensation
- Competitive base salary
- Comprehensive health, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company match
- Long-term stability with a well-established organization
- Professional development and growth opportunities
- Collaborative, team-oriented environment
Service Manager – Requirements & Qualifications
This is what Hunter will prioritize screening for
Must Haves
- 5+ years of experience in service management, technical support, or post-sale operations
- Proven ability to manage service tickets, escalations, and customer communications
- Strong organizational skills with the ability to manage multiple priorities simultaneously
- Experience coordinating service schedules, installations, or field support resources
- Ability to interpret technical documentation and communicate solutions clearly
- Customer-focused mindset with urgency around follow-up and resolution
- Strong written and verbal communication skills
Key Day-to-Day Responsibilities
- Monitor and assign incoming service tickets based on urgency, warranty status, and issue type
- Act as the primary point of contact for escalated customer and dealer service needs
- Coordinate pre-installation meetings for custom orders and company-supported installations
- Review weekly shipping schedules and proactively communicate timelines to customers and dealers
- Create service quotations for visits, preventative maintenance, and training
- Schedule service resources for on-site and remote support engagements
- Maintain and distribute service bulletins and technical updates
- Support and organize dealer, technician, and factory-based training initiatives
- Manage remote service contracts including activation, support coordination, and renewals
Service Manager – Preferred Background & Skills
- Experience supporting industrial equipment, automation, or technical machinery
- Familiarity with service portals, ticketing systems, or CRM platforms
- Experience working with dealers, distributors, or channel partners
- Background in preventative maintenance programs or service contract management
- Ability to operate comfortably in a fast-paced, detail-driven environment
- Strong problem-solving skills with a proactive, solutions-oriented approach
JOB ID: 170383
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Rogers Hornsby