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An established, high-performing medical spa is seeking a hands-on leader to oversee daily operations, elevate the client experience, and drive business performance. This role blends operational leadership, team development, and financial oversight in a fast-paced, service-driven environment.
Benefits and Compensation:
- Competitive base salary + performance-based bonus structure
- Comprehensive health, dental, and vision insurance
- Paid time off and holiday pay
- Employee discounts on services and retail products
- Professional development and training opportunities
- Career growth within a multi-location organization
- Supportive, team-oriented culture
- Exposure to advanced aesthetic technologies and treatments
Requirements & Qualifications:
- 2+ years of experience in a medical spa, dermatology, or aesthetics setting
- 2+ years of management or leadership experience
- Strong understanding of medspa operations, including retail and service workflows
- Proficiency with Microsoft Office Suite and general business systems
- Ability to work Saturdays as part of a retail/service environment
- Bachelor’s degree preferred (Sales, Marketing, or related field)
- Strong communication, organizational, and problem-solving skills
- Experience with EMR systems and compliance standards (HIPAA/OSHA)
Must Haves:
- Manage daily reconciliation of sales reports against third-party payment systems and resolve discrepancies
- Oversee inventory lifecycle including monthly reconciliation of professional-use products against clinician charting
- Lead daily team huddles focused on sales goals, service standards, and performance metrics
- Analyze consult-to-treatment conversion rates and implement strategies to improve close ratios
- Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services
- Own P&L review process, identifying trends in retail/service performance and executing corrective action plans
- Drive local marketing initiatives including events, partnerships, and community engagement efforts
- Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation
- Monitor retail shrinkage and implement loss prevention strategies
- Partner with marketing to align merchandising and promotional campaigns with revenue goals
Preferred Background & Skills:
- Experience in a high-volume, multi-location medspa environment
- Strong background in retail sales strategy and client acquisition
- Familiarity with inventory management systems (e.g., Milano or similar platforms)
- Proven ability to lead performance reviews, coach staff, and build high-performing teams
- Experience managing budgets, forecasting, and cost control initiatives
- Background in aesthetics equipment and treatment offerings (e.g., injectables, body contouring, skin treatments)
- Ability to balance client experience with revenue-driven decision making
JOB ID: 174550
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Samantha McDermott