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The Practice Manager is a member of hospital team and reports directly to the Partner DVM or the President. The Practice Manager will support our core beliefs of Culture, Collaboration and Community. The Practice Manager is empowered to provide exceptional veterinary care that is approachable, accessible, and individualized at their location. The Practice Manager provides a variety of coordinating, supervisory, and technical functions within the Hospital. Areas of responsibility encompass veterinary hospital administration, follow through on operational plans, training of staff, ordering and stocking supplies and equipment, staffing, safety and security, and sustainability of the hospital.
This role is a functional position classified as hourly non-exempt. As a leader in the hospital, you will play a key role in supporting our team. This position will have variable hours based upon the needs of the hospital, working a minimum of 32 hours and up to 40 hours per week, depending on staffing needs, with oversight and supervision by leadership.
Culture
- Maintain a positive, supportive, and collaborate work environment.
- Proficient in interpersonal and conflict resolution skills to support an inclusive environment.
- Hire, retain, train, and develop medical staff.
- Onboard new team members
- Training hospital teams on workflows and systems
Community
- Implement customer retention and engagement strategies and tactics.
- Provide a positive and exceptional client experience.
Collaboration
- Give input, ideas, and suggestions for continual improvement of the practice environment for the care team, patients, and pet parents.
- Guide and utilize exceptional support staff.
- Familiarity with quality, safety, and health initiatives
- Ensuring all licenses are up to date, and in accordance with state or federal guidelines.
- Ensuring the medical staff and facility comply with the federal rules and regulations.
Skills & Abilities
- Entrepreneurial aptitude: Highly motivated with a demonstrated passion for excellence and continuous learning.
- Comfort in a high growth environment
- Demonstrated commitment to ethics and integrity.
- Positive team player who motivates staff by listening, respecting, and encouraging
- Strong organization, time management, and attention to detail
- Solid and effective communication, technology, organizational and analytical skills
- Knowledge of veterinary practice management processes, standards, and software
- Impeccable attention to detail, and overall timeliness of responsibilities
- Ability to manage the hospital budget
- Understanding of Business Acumen to support short/ long term growth and sustainability
- Leadership capabilities
Education, Experience & Qualifications
- High School diploma or equivalent
- Minimum 3-5 year of management experience in any industry
- 3-5 years veterinary experience
Other Details
- Competitive Compensation
- PTO for Part-Time & Full-Time Team Members (Inclusive of Vacation, Sick, Personal & Holiday)
- Medical, Dental, and Vision Insurance
- Telemedicine
- Wellness & Mental Health Resources
- Employee Assistant Program (EAP)
- Life & Disability Insurance
- Health Savings Account
- Pet Insurance
- Pet Discounts
- 401k
- CE Allowance
- Opportunity for Equity and Advancement
- Flexible Schedule to Allow for Work-Life Balance
JOB ID: 173941
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Ryan Skinner