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Operations Technology Person – Level 3 (OTP 3)
Join a national quick-service restaurant group as an essential member ensuring technology drives great guest experiences. This advanced technical support role offers the chance to support multiple locations, troubleshoot cutting-edge systems, and play a key part in operational excellence and team development.
Benefits & Compensation
- Competitive compensation, based on experience
- Opportunity to make a significant impact across multiple restaurant locations
- Ongoing training and professional development
- Collaborative, growth-oriented environment with supportive leadership
Operations Technology Person – Level 3 Requirements & Qualifications
- 3+ years of IT support experience (QSR or retail industry preferred)
- Deep familiarity with POS systems, networking, and restaurant technology
- Experience in multi-unit, high-volume environments
- Effective at diagnosing and independently resolving complex technical issues
- Excellent organizational and communication skills
- On-call availability and willingness to travel between locations as needed
Operations Technology Person – Level 3 Preferred Background & Skills
- Proven experience training or coaching junior technical team members
Operations Technology Person – Level 3 Day-to-Day Responsibilities
- Serve as the primary escalation point for Level 1 and Level 2 technology support issues
- Diagnose and resolve complex problems with POS, kiosks, digital menu boards, networking, and back-office systems
- Lead installations, system upgrades, and regular preventative maintenance projects
- Monitor system performance, proactively addressing risks to minimize disruptions
- Ensure compliance with technology standards and cybersecurity protocols
- Analyze technical trends to implement long-term solutions and reduce recurring issues
- Coach and mentor OTP 1 and OTP 2 team members to elevate overall team performance
- Coordinate vendor and internal IT team escalations to uphold service level agreements
This role is ideal for a skilled troubleshooter with a customer-focused mindset who thrives on variety, teamwork, and directly elevating the guest experience.
JOB ID: 173361
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Miguel Sanchez