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IT Support Specialist
Location: Libertyville, IL
Schedule: Hybrid (2-3 days/week On-site)
A mission-driven organization is seeking a Junior IT Support Specialist to provide day-to-day technical support across the organization. This role is responsible for maintaining a stable technology environment, assisting end users, configuring devices, and supporting Microsoft 365 and cloud systems.
This is an excellent opportunity for an early-career IT professional who enjoys solving problems, helping people, and gaining hands-on experience with modern technologies in a collaborative environment.
What You'll Do
Provide Tier 1 help-desk support and assist with Tier 2 issues under guidance
Support Microsoft 365 applications including Teams, Outlook, OneDrive, and SharePoint
Assist with user onboarding/offboarding, license assignment, and access management
Set up, configure, and troubleshoot laptops, desktops, and mobile devices
Resolve common application, access, and permission issues
Maintain IT hardware and software inventory
Document issues, solutions, and workflows for knowledge sharing
Assist with routine system maintenance and basic troubleshooting
Escalate complex issues to senior IT staff or vendors
Support security procedures, access reviews, and incident reporting
Assist with technology rollouts, upgrades, and staff training
Collaborate on emerging technologies and AI-enabled tools
What We're Looking For
Required Qualifications
Associate’s degree in Information Technology or related field, or equivalent experience
2+ years of IT support, help desk, or technical support experience
Basic understanding of Microsoft 365 and cloud platforms
Strong problem-solving and communication skills
Customer-focused mindset with the ability to manage multiple tasks
Preferred Qualifications
Experience with Microsoft Azure, Intune, or identity management concepts
Exposure to IT security practices and compliance environments
Familiarity with web technologies or content management systems
Experience using AI productivity tools (e.g., Microsoft Copilot)
Experience in healthcare, financial services, or other regulated industries
Work Environment
This role operates primarily in an office environment with regular interaction with employees across departments.
The position follows established procedures and collaborates closely with senior IT staff. Occasional flexibility may be required to support technology needs.
Benefits & Perks
Comprehensive medical insurance options (PPO and HSA)
Employer-paid dental insurance
Employer-paid life insurance and long-term disability coverage
401(k) plan with company match
Flexible Spending Accounts (medical and dependent care)
Employee Assistance Program
Optional vision and supplemental insurance plans
Wellness programs and fitness incentives
Supportive team environment with growth opportunities
JOB ID: 172882
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Scott Strong