Head of Customer Service

Recruiting Partner: Todd Roth

Howell, New Jersey | Sales | Hybrid | $75,000 to $85,000 | Job ID: 152734

Job Summary

To Apply for this Job Click Here

We are seeking a dynamic Head of Customer Service & Experience to lead our customer service operations, manage a team in the Philippines, and ensure an exceptional customer journey, impacting satisfaction and retention.

Head of Customer Service – Benefits:

  • Growth opportunities
  • Ongoing educational reimbursement
  • Generous PTO & vacation

Head of Customer Service – Key Responsibilities & Skills:

  • Oversee and improve customer journey from product receipt to ongoing brand interactions.
  • Lead a remote customer service team in the Philippines, providing coaching and mentorship.
  • Share customer insights and trends to improve products, services, and marketing strategies.
  • Identify opportunities to streamline customer experience and implement best practices.
  • Provide regular performance reports, use data for decision-making, and drive service delivery optimization.

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

 

JOB ID: 152734

#post

Todd Roth

To Apply for this Job Click Here

Share This Job

Share This Job

Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Todd Roth

Recruiting Partner

Business Development Representative

Austin, Texas
Sales
$60,000 to $60,000

Director of Employee Benefit Accounts

Wendell Depot, Massachusetts
Sales
$75,000 to $140,000

District Sales Rep

Huntersville, North Carolina
Sales
$70,000 to $95,000

Logistics Sales Representative – Hospitality

Arlington, Virginia
Sales
$90,000 to $110,000

Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Todd Roth

Recruiting Partner