Personal Injury Intake Specialist

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Duties/Responsibilities:

• Maintain the highest level of professionalism for co-workers, management and clients
• Quickly learn the firm’s intake requirements/processes for accepted mass torts and personal injury case types
• Develop and learn specific sales skills and tactics our industry uses to close leads and sign clients
• Ability to understand, identify, and address prospect’s “pain points,” while effectively communicating with the firm’s potential clients
• Maintain data accuracy by thoroughly documenting client information, queries, and requests within the firm’s lead tracking platform
• Work with management team to suggest new intake processes and/or refine existing intake procedures to improve efficiency and conversion rates
• Ability to prioritize workload based on business objectives, established goals, and best practices. 

Required Skills & Qualifications:

• Minimum 2 years experience in personal injury and/or mass torts legal intake
• Excellent telephone communication skills, strong listening skills, and de-escalation skills for problem calls
• Excellent communication and negotiation skills, with the ability to close leads within a short timeframe
• Team-oriented with the ability to work well with others in a collaborative and professional work environment. English & Spanish fluency

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 150793

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Bill Flynn

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