Director of Housekeeping

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Director of Housekeeping Functions:

• Ensure that excellent customer service is a hallmark of the Housekeeping and Laundry Department.
• Establish administrative rules and regulations, policies and procedures for the department.
• Ensure a smooth, efficient, and economic operation in the Housekeeping and Laundry areas.
• Isolate and analyze areas in need of improvement and encourage a climate of problem solving and action.
• Specify and purchase supplies.
• Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Identify ways of improving the effectiveness of service to guests through the All Together Get Togethers
• Constantly monitor and control all labor cost for Housekeeping and Laundry areas, achieving targeted payroll and productivity.
• Encourage and maintain open and clear communication, rapport and cooperation with all internal departments to foster best possible service to all guests.
• Monitor guest complaints and take corrective action when necessary.
• Maintain and administer monthly linen inventories; responsible for action plans to address shrinkage.
• Assist with budget process as required by the Director of Operations.
• Develop master cleaning schedules and administer accordingly.
• Develop ongoing updated Houseperson checklists for AM and PM shifts
• Monitor all Housekeeping inventories to ensure adequate supplies are always available; analyze use of consumable items.
• Maintain accurate payroll information for the Housekeeping and Laundry areas.
• Ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are implemented throughout the department.
• Act as coach and teacher and positive role model for associates and colleagues.
• Attend hotel operational meetings, rooms departmental meetings, and associate-related events.
• Recommend to the Director of Operations special activities, promotions or procedures to meet competition, increase business or improve services.
• Actively consolidate room inventory with Reservations Supervisor and Director of Front Office Operations to maximize Housekeeping efficiencies and minimize expenses.
• Participate in formulating strategy to best service large groups effectively.
• Attend inter-departmental daily morning huddle.

Director of Housekeeping Qualifications

• High School Diploma or GED, BS preferred but not required
• Inspiring Coach and Mentor
• Effective Communicator and Listener

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 149134

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Mitch Marron

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