Director of Customer Digital Experience & Retention

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Our industry-leading beauty device/skincare client is looking for a Director of Customer Digital Experience and Retention to lead and enhance all digital retention channels, including email, SMS, direct mail, and subscription services, while managing their customer experience operations. In this role, you will oversee the customer digital experience team, support ticketing system, and customer experience associates. Your primary objectives will be to drive sales, boost customer satisfaction, and increase customer lifetime value through coaching, strategic planning, and execution across various touchpoints. You will report directly to the Vice President of Marketing. Please apply today for immediate consideration! Must be able to work in-office five days a week and live in or be able to relocate to St. Lucie County, FL!

Director of Customer Digital Experience & Retention Perks:

• Competitive base salary in the $90-100k range
• Bonus potential
• 100% employer-paid health insurance for the employee
• Dental, vision, life and pet insurance offered
• 6 paid holidays
• 401(k) with company match
• Bring your dog to work!

Director of Customer Digital Experience & Retention Qualifications/Responsibilities:

• 3+ years in customer digital experience or retention marketing within a fast-growing, digital-first brand.
• Proven success in managing and optimizing retention channels like email, SMS, direct mail, and subscriptions.
• Required experience with Gorgias and Klaviyo.
• Experience in managing customer digital support operations, including ticketing and coaching.
• Optimize retention channels like email, SMS, direct mail, and subscription programs to maximize customer lifetime value.
• Develop and analyze retention and customer experience KPIs, providing actionable insights to leadership.
• Drive continuous improvement through testing, learning, and innovation in retention channels.

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 142567

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Jana Walker

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