Customer Success Advisor

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We are currently seeking a Customer Success Advisor to add to the exceptional team in our Long Island office. Their role is to provide a high quality experience for our customers, driving loyalty and revenue. The ideal candidate must be a critical thinker who is detail-minded and can multi-task, one who can work independently, yet also be collaborative. A good sense of humor is definitely a bonus. If you’re a dedicated team player, you just may be our MVP!

Customer Success Advisor Benefits

· Competitive Salary

· Paid Time Off Plan and Paid Holidays

· Medical, Dental & Vision Insurance

· Company Paid Long Term Disability Insurance

· 401(k) Plan

Customer Success Advisor Responsibilities:

· Build and maintain strong client relationships with all customers to become a trusted advisor

· Deliver the existing customer service plan to ensure customer and company revenue growth

· Persuasive communication of company retail best practices (Critical Success Factors -CSF’s) so that customers adopt, implement and continue to embrace them throughout their lifetime

· Contact customers after field team visits to offer support, complete follow-up actions and close the feedback loop

· Continuously research industry trends solicit customer feedback and share insights with the leadership team

· Manage the new owner of the existing process and the reactivation process

· Ensure that all interactions and data are recorded in CRM

· Travel within a territory to work one-on-one with customers to help grow their business, share insights and learn from customer interactions

· Review customer performance and identify opportunities for growth

· Work with customers to resolve all equipment issues

· Assist outside field team on customer requests

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

JOB ID: 142463

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Steven Balicki

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