Corporate Director of Guest Experience

Recruiting Partner: Ben Riggs

Albuquerque, New Mexico | Food & Beverage & Lodging | | $75,000 to $80,000 | Job ID: 134793

Job Summary

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We are looking for a polished, professional, and dedicated Hotelier dedicated to the guest experience! Ideal candidates will have experience with Luxury Hotels and managing guest interactions from every aspect. Candidates should be from the front desk or guest service side who have many guest interactions, should be a trainer and leader of people, and who embody truly superior hospitality!

Corporate Director of Guest Experience Qualifications:

  • 3+ years in a senior leadership role in a Luxury Hotel
  • Knowledge and experience with AAA rating standards
  • Knowledge and experience with Forbes rating standards
  • Experience creating training and development plans for guest-facing team members (front desk)
  • Clear and concise communicator with a training and development mindset
  • Knowledge of and perspective on trends in hospitality and guest service
  • A true embodiment of Hospitality!

Corporate Director of Guest Experience Responsibilities:

  • Create and set the standard for Guest Experiences and interactions
  • Work in concert with the corporate team on a vision for guest service and hospitality
  • Create training and development plans for team members to create unforgettable experiences
  • Create training modules for team members
  • Create SOPs for guest service team members
  • Work with hotel GMs on Guest experiences

Corporate Director of Guest Experience Benefits:

  • Base salary of around $80k DOE
  • Annual incentive bonus
  • Medical plans and benefits
  • PTO
  • 401K with very generous match
  • Other amazing benefits!

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

 

JOB ID: 134793

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Ben Riggs

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

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