Senior Living Compliance Manager

Recruiting Partner: Tony Pizzola

Columbia, Maryland | Sales | Not Remote | $60,000 to $65,000 | Job ID: 136663

Job Summary

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We're in search of an experienced Compliance Manager to join our senior living community team. As Compliance Manager, you'll be pivotal in maintaining occupancy and resident satisfaction. Your expertise in affordable housing, HUD regulations, contracts, and leasing will be vital for efficient leasing operations and compliance. You'll serve as a resource for prospective residents, ensuring a smooth leasing process and delivering exceptional customer service.

Compliance Manager Responsibilities:

  • Oversee the entire leasing process, from inquiry to lease signing, move-in, and resident relations.
  • Apply extensive knowledge of affordable housing programs and HUD regulations to guide prospective residents through eligibility and applications.
  • Manage the waiting list and screening process according to HUD regulations.
  • Collaborate with potential residents to understand their needs, preferences, and budget, providing tailored unit recommendations.
  • Maintain a deep understanding of leasing terms, contracts, and legal requirements, ensuring accurate execution per HUD regulations.
  • Serve as a liaison between residents and management, addressing inquiries, concerns, and maintenance requests professionally and promptly.
  • Conduct property tours to showcase community features to prospective residents.
  • Coordinate the move-in process, including unit inspections, lease signings, and document collection.
  • Keep accurate records of leasing activity, resident information, contracts, and unit inspections.
  • Develop and implement strategies to attract and retain residents, including online listings, promotional materials, and community events.
  • Stay informed about market trends and industry developments to optimize leasing strategies.
  • Assist in developing leasing-related policies, procedures, and documentation in line with HUD regulations.
  • Work with maintenance to ensure property unit turnover complies with HUD regulations.
  • Understand voucher processes and HAP payments.
  • Conduct fire audits, HUD management and occupancy reviews, and HUD REAC inspections.

Compliance Manager Qualifications:

  • Bachelor's degree in business, real estate, property management, or a related field (preferred), or 10-15+ years of industry experience.
  • Proven leasing and property management experience (5+ years), particularly in senior living or multifamily affordable housing.
  • In-depth knowledge of affordable housing programs, HUD regulations, Fair Housing laws, and lease contracts.
  • Familiarity with property management software for tracking leasing activity and resident information.
  • Excellent communication skills, both verbal and written, emphasizing customer service.
  • Strong interpersonal skills to build positive relationships with residents, families, and staff.
  • Attention to detail, time management, and accuracy in lease preparation and contract execution.
  • Problem-solving abilities for addressing resident concerns and disputes diplomatically.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software.
  • A track record of meeting leasing targets and occupancy goals.
  • Property management or real estate certification (e.g., Certified Occupancy Specialist, Certified Property Manager) is a plus.
  • Ability to work 8-hour shifts, Monday to Friday
  • Onsite position
  • Reliable transportation

Compliance Manager Benefits:

  • 401k retirement plan
  • Health insurance
  • Dental coverage
  • Vision coverage
  • Paid time off

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

 

JOB ID: 136663

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Tony Pizzola

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Tony Pizzola

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Tony Pizzola

Senior Recruiting Partner & Training Coach