Executive Director / Chief Operating Officer (COO)

Recruiting Partner: Myra Magaletta

New York, New York | Marketing | Not Remote | $200,000 to $250,000 | Job ID: 136231

Job Summary

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We are seeking a dynamic and visionary Chief Operating Officer (COO) to oversee the departments of operations, sales & marketing, retail, and events for an innovative experiential museum . The ideal candidate will be a strategic leader with a passion for creating exceptional visitor experiences and a proven track record of driving growth and innovation in a cultural institution or similar environment.

COO Responsibilities:

  1. Operational Leadership:
  • Provide strategic direction and oversight for all aspects of museum operations, ensuring seamless execution of day-to-day activities.
    • Develop and implement policies, procedures, and best practices to optimize efficiency, safety, and guest satisfaction.
    • Foster a culture of excellence, collaboration, and continuous improvement among staff members and volunteers.
  1. Sales & Marketing Oversight:
  • Provide guidance and direction to the sales and marketing team, ensuring alignment with organizational goals and objectives.
    • Review and provide input on sales and marketing strategies, campaigns, and initiatives developed by the department.
    • Collaborate with department heads to identify opportunities for revenue generation and audience engagement through sales and marketing efforts.
  1. Retail Operations:
  • Oversee the museum's retail operations, including gift shop management, merchandise selection, inventory control, and sales performance.
    • Develop and implement strategies to optimize the retail experience, increase sales, and enhance profitability.
    • Collaborate with vendors, designers, and merchandisers to curate a diverse and appealing product assortment that reflects the museum's mission and themes.
  1. Events Management Oversight:
  • Provide leadership and guidance to the events management team, ensuring the successful planning and execution of special events, exhibitions, workshops, and educational programs.
    • Review event proposals and plans, providing input and support as needed to ensure events align with the museum's mission, values, and objectives.
    • Collaborate with internal teams and external partners to develop innovative and engaging event experiences that drive attendance and support the museum's goals.

COO Qualifications:

  • Bachelor's degree in Business Administration, Arts Management, Museum Studies, or a related field (Master's degree preferred).
  • Proven experience (5+ years) in a senior leadership role within the cultural sector, experiential entertainment, hospitality, or a related industry.
  • Strong business acumen, with a demonstrated ability to provide strategic direction and oversight for multiple departments.
  • Exceptional leadership and team-building skills, with a track record of inspiring and motivating staff to achieve high levels of performance and productivity.
  • Excellent communication, interpersonal, and negotiation skills, with the ability to build and maintain relationships with stakeholders, partners, and community members.
  • Passion for creativity, innovation, and experiential storytelling, with a genuine enthusiasm for the museum's mission and objectives.

COO Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Paid time off, including vacation days, holidays, and personal leave.
  • Excellent career advancement opportunities.

Only candidates selected for an interview will be contacted. We thank all applicants for their interest.

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

 

JOB ID: 136231

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Myra Magaletta

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Myra Magaletta

Senior Recruiting Partner

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Myra Magaletta

Senior Recruiting Partner