Customer Success Specialist

Recruiting Partner: Kylee Shimabuku

Chicago, Illinois | Sales | Fully Remote | $90,000 to $120,000 | Job ID: 127073

Job Summary

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Our client, an exciting insurtech serving the property and casualty underwriting space is seeking a Customer Success Specialist to support their continued growth.

CUSTOMER SUCCESS SPECIALIST RESPONSIBILITIES:

  • Be curious, listen deeply to our users, and get creative to ensure that we are solving "people problems" in the insurance ecosystem
  • Own the entire post-sales experience including onboarding, implementation, renewals, up-sells, and strategic account management
  • Act as a trusted advisor and advocate internally by working cross-functionally to deliver on customers needs
  • Build and maintain strong relationships with key stakeholders and influencers at our client
  • Use data to develop insights and understanding of customer's business needs, goals, and product utilization
  • Monitor and report on training metrics such as completion rates and participant satisfaction
  • Identify and position opportunities for revenue growth and expansion

CUSTOMER SUCCESS SPECIALIST REQUIREMENTS:

  • 1-3 years of experience in P&C commercial lines underwriting or product
  • A passion for using technology to improve insurance operations
  • Technology savvy, and an innovative problem solver
  • A business, risk management, communications, or marketing degree is a strong plus
  • Experience in a fast-paced, early stage insurtech

CUSTOMER SUCCESS SPECIALIST COMPENSATION:

  • Competitive salary + bonus
  • Medical/Dental/Vision
  • Paid time off

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

 

JOB ID: 127073

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Kylee Shimabuku

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Kylee Shimabuku

Senior Recruiting Partner & Development Coach

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Kylee Shimabuku

Senior Recruiting Partner & Development Coach