Restaurant General Manager

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Upscale Full-Service Restaurant

Position Overview

We are seeking a dynamic, hospitality-driven General Manager to lead daily operations for our upscale, full-service restaurant. This individual will be responsible for delivering an exceptional guest experience, developing high-performing teams, driving financial performance, and maintaining the elevated standards that define our brand.

The ideal candidate is a polished leader with a passion for hospitality, a strong financial acumen, and the ability to cultivate a culture of excellence, accountability, and teamwork.

Key Responsibilities

Leadership & Culture

• Lead, coach, and develop management and hourly teams to deliver exceptional hospitality.
• Create a culture rooted in professionalism, service excellence, and accountability.
• Recruit, hire, train, and retain top-tier talent.
• Model calm, confident leadership during high-volume and high-pressure situations.

Guest Experience

• Ensure every guest receives attentive, personalized, and elevated service.
• Maintain visible floor presence during service.
• Resolve guest concerns promptly and professionally.
• Uphold brand standards in service, presentation, and ambiance.

Financial Performance

• Drive revenue growth and profitability through strategic planning and execution.
• Manage P&L, budgeting, forecasting, and cost controls.
• Monitor labor, food, beverage, and operating expenses.
• Analyze performance metrics and implement improvement strategies.

Operational Excellence

• Oversee all front- and back-of-house operations.
• Ensure consistent quality of food, beverage, and service execution.
• Maintain health, safety, and sanitation standards.
• Manage vendor relationships and inventory controls.

Brand & Community Engagement

• Represent the restaurant within the community.
• Build relationships with guests, vendors, and partners.
• Support marketing initiatives and special events.

Qualifications

• 3+ years of leadership experience in upscale or fine dining full-service restaurants.
• Proven experience managing $4M+ annual revenue (adjustable based on concept).
• MUST have Strong P&L management skills.
• Current SERV Safe Manager Certificate
• Exceptional leadership, communication, and interpersonal abilities.
• Demonstrated success in building high-performing teams.
• High level of professionalism and emotional intelligence.
• Availability to work nights, weekends, and holidays.

What We Offer

• Competitive salary
• Performance-based bonus program
• Health benefits
• Paid time off
• Professional growth opportunities
• A supportive ownership/leadership team

JOB ID: 172327

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Kelly Buck

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