Customer Experience Assistant Manager

We are seeking a people-focused Customer Experience Assistant Manager to join our luxury, sustainable jewelry company in King of Prussia! As the Assistant Manager, you will cultivate a culture of collaboration, optimism, and proactive problem-solving, while prioritizing customer satisfaction. Your leadership will drive the team to surpass sales targets, contributing to the business's expansion and each team member's professional development.

Customer Experience Assistant Manager Benefits:

• Competitive base salary up to $60k
•  Quarterly and annual bonuses for achieving sales targets. Earn an additional $10k!
• Full medical benefits on day 60 of employment
• 401k w/ match
• 3 weeks of PTO in your first year
• 100% employer-paid Disability & Life Insurance
• Continued Education program
• Generous Employee Discounts
• Wellness Benefits

Customer Experience Assistant Manager Responsibilities:

• Assist the Retail Operations team in maintaining a luxury showroom environment.
• Guide our customers through diamond options and custom design decisions to create memorable experiences.
• Provide a truly customized luxury goods experience for our customers with private showroom appointments. 
• Demonstrate a solid understanding of business processes, priorities, and KPIs, disseminate information to the team, and closely supervise each team member. 
• Develop a team schedule in conjunction with Workforce Operations Analysts to ensure coverage of all tasks and appointments. 
• Participate in cross-functional projects in operations, merchandising, marketing, HR, and customer service.

Customer Experience Assistant Manager Qualifications:

• 2+ years of store leadership, keyholder experience, or retail management experience required
• BA degree preferred
• Dedicated to creating positive customer service experiences for all guests
• Well-versed in execution, problem-solving, and process improvement
• Recruit and grow high-performing, accountable teams
• Highly proficient CRM software experience
• Acceptance and understanding of diversity, equity, inclusion, and belonging in the workplace
• Interest in socially and environmentally responsible business and product line
• Grand opening experience, huge plus

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.