Housekeeper / Stateroom Steward for Luxury River Cruise Line!

Recruiter: Jesse Colton

Chicago, Illinois | Food & Beverage & Lodging | Not Remote | $50,000 to $60,000 | Job ID: 120015

Job Summary

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Get aboard for an unforgettable experience! This role is unlike many others out there! Join us on a cruise of a lifetime where you're part of the team that makes it all happen!

YOUR ROLES:

  • Twice daily cleaning of 15 – 20 staterooms, which includes making beds, vacuuming & dusting, cleaning of stateroom verandas, bathrooms, toilets, windows & mirrors, replenishing linens, towels and room amenities.
  • Ensure the general maintenance of staterooms, and report all deficiencies for repair and maintenance using the Shipboard Reporting Systems; replace Stateroom glassware & coffee machines.
  • Ensure the confidentiality & security of all Guest staterooms and be competent in handling Guest complaints.
  • Make ice deliveries and provide a laundry pick-up & delivery and shoeshine service for Guests.
  • Correctly handle cleaning products, materials and housekeeping equipment, separate & remove garbage and place it in designated containers; clean garbage as often as needed, ensuring that separation procedures and all Public Health Standards are maintained.
  • Participate in luggage duty on embarkation & disembarkation day.
  • Participate in “The Daily Reunion” every day to understand your team’s operational needs and to ensure consistent adherence to our STAR Service Standards.
  • Provide the highest level of comfort and service to Guests and consistently maintain an impeccable standard of cleanliness and hygiene in assigned areas, as per Viking’s STAR Service Standards and all
  • Public Health Policies; proactively prepare service according to Guest flow, embarkation & disembarkation, sea day activities & other activities.
  • Ensure you always wear the appropriate and task-specific Personal Protective Equipment (PPE) as required for your duties onboard. Always use correct lifting techniques to prevent injuries.
  • Uphold impeccable grooming standards at all times by complying with Viking’s Image and Uniform Standards.
  • Ensure that company property is appropriately secured and protected, especially during rough weather conditions, in order to prevent unnecessary loss or damage.
  • Demonstrates outstanding flexibility: able to work at different times of the day, under pressure and reflect a positive can-do attitude and the best image of our company at all times.
  • Become knowledgeable about itinerary-related ports of call, shore excursions and shipboard activities such as events, entertainment and programs.
  • Have strong motivation to achieve the company goals and objectives (quality and financial) for the Housekeeping Department.
  • Have full knowledge about safety & security procedures and can operate in line with all Public Health, Environmental and Safety & Security Policies; participate in all training concerning onboard training, safety & security, fire prevention, and evacuation exercises as required by the company.
  • Manage the stateroom minibars during each cruise, as required by the Executive Housekeeper.
  • Assist in other departments and/or perform additional duties, upon instruction from supervisors.

 

WHO YOU ARE:

  • Must have housekeeping experience, cleaning 15 – 20 rooms twice daily.
  • Previous experience working in an operation with high standards of Guest services and cleanliness, such as 5-star deluxe ships are required; previous cruise industry experience is preferred.
  • Must be able to do extensive walking and have the ability to stand on feet for a long time; must be able to physically handle 50+ lbs.
  • Must have good English communication skills; excellent organizational skills are required.
  • Guest-focused, service-oriented, positive personality, professional appearance and impeccable hygiene standards are required; must be able to deal with confidential information with competence and discretion.
  • Must be able to work with various chemicals and cleaning tools; must have excellent knowledge of all Public Health Policies.

 

STEWARD/ESS REQUIREMENTS:

  • Ability to provide proof of eligibility to work in the United States
  • Ability to work as necessary in order to complete all assigned tasks and fulfill responsibilities in your assigned role.
  • Ability to meet moderate physical demands, including lifting, bending, climbing, and long periods of standing or walking
  • Ability to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug Free Workplace.

BENEFITS:

  • Comprehensive benefits packages include affordable healthcare options
  • 401k with company matching funds
  • Travel and cruise rewards
  • Full transportation reimbursement & more.

Mandatory Requirements for Employment

  • Ability to provide proof of eligibility to work in the United States
  • Ability to satisfactorily pass a pre-employment drug test. This includes testing for Marijuana and other controlled substances. We are a Drug-Free Workplace.

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

 

JOB ID: 120015

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Jesse Colton

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Jesse Colton

Senior Recruiter

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Additional Information

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity, Equity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.

Jesse Colton

Senior Recruiter