Valet Guest Service Manager

The Guest Service Manager (Valet) ensures valet associates provide the highest level of service to the management and guests of the on-site account. This includes hiring, training, and accountability of valets, establishing and maintaining relationships with associates of each account, managing revenue, payroll, and claims, working shifts, proper key handling, and safe/efficient parking and retrieval of vehicles.

Guest Service Manager Responsibilities:

• Interviewing, hiring, onboarding, and training of all valets
• Build a deep bench by identifying candidates for internal promotion
• Booking and managing private events as needed
• Maintain a friendly and professional atmosphere and a team-focused environment
• Revenue management for an account(s), including establishing weekly reporting capabilities

Guest Service Manager Qualifications:

• 1-3 years management experience in a hospitality or service-related field
• Works well in group problem-solving situations, demonstrated ingenuity
• Record of excellence in customer service
• A natural teacher/leader, a clear communicator

Guest Service Manager Benefits:

• Extensive training platform at all levels
• Excellent growth potential, fast-growing company
• PTO, health/dental/vision insurance, Bonus potential
• Competitive Salary

At Goodwin Recruiting we are committed to our core values. We take our value, Dedicated to Diversity & Inclusion, very seriously and will never discriminate against a candidate or client based on any protected classes. Our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, sexual orientation, gender identity, national origin, veteran or disability status, or arrest or conviction record has no bearing on whether he, she, or they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We value all people, understanding that uniqueness and diversity foster a stronger team that is innovative and brings varying perspectives to the table. We put our money where our mouth is and are proud of our efforts to identify a broad slate of candidates, with many hiring success stories to share.